December 4, 2023
All TERMS OF SALE listed here are applicable to the purchasing of any images, prints, canvases, imaging services, Media and/or other Product(s) available through Fastshot Photography’s (FP) online store. The TERMS OF SALE may not be altered or amended in any way through the use of any other document, such as purchase orders, emails, etc. A separate written agreement between the customer (you, your) and FP must be validated and signed if any alterations or amendments to the TERMS OF SALE are instituted. In the event of conflict between TERMS OF SALE and provisions stated in the TERMS OF USE, the document TERMS OF SALE will govern control conditions of all Products.
FP facilitates purchasing of Products manufactured through its relationship with its party vendors. Purchasing of these Products, will constitute your personal acknowledgement that through the manufacturing, printing, etc. of these any of the available Media and/or physical medium Products is performed by said vendors, and that Fastshot Photography’s role is solely to facilitate and support these vendors for each order pursuant to these TERMS OF SALE.
Pricing & Payment Terms
Purchasing of Media, Products, and/or Services through FP online store requires that the customer provide valid Payment Information as required by the online store. FP reserves the right to terminate a customer’s order for any and all purchases where we are unable to process your provided Payment Information and you do not provide an alternative payment form upon FP’s written request.
The TERMS OF SALE requires the customer agrees to financially reimburse FP for all costs incurred during the collecting of amounts owed by the customer to either FP or third-party vendor including, without limitation, attorneys’ fees and costs of any collection agency used.
The customer is solely responsible for any taxes that they are obligated to pay, or that FP is required to collect related to any purchase of Media and/or Product(s). If you the customer do not pay the required sales and/or other taxes or fees at the time of transaction, you the customer will be solely responsible for the taxes and/or fees if they are later determined to be payable for the sale of Media and/or Product(s). FP reserves the right to collect the taxes and/or related fees at any time during the purchasing process. In certain jurisdictions, FP may be required to collect and subsequently remit sales tax relating to any purchase of Media or Product(s). These taxes shall be then added directly to the purchase price of the Media and/or Product(s) and will be included on the respective invoice and/or receipt.
Photo Downloads; Shipping Terms and Policies
If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through FP Sales upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available once, and it is the responsibility of the customer to save the file following download.
If any physical Media and/or Product(s) are purchased, FP will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold FP reliable for any delays in shipping.
FP and its utilized vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. The customer accepts all financial responsibility for shipping charges, which will be included, shown, and available for view during the order process. The shipping charge shown during the checkout process is subject to verification and to correction or change without notice. If the actual shipping charge is more than the amount shown in the customers’ shopping cart, please contact justinekle@fastshotphotography.com (ATTN: Customer Service ORDER) as soon as possible. We will correct shipping costs before processing the order, and the customer will have an opportunity to cancel the order.
Return Policy
Each physical Media and/or Product(s) order is a custom order. FP does not offer refunds, exchanges or returns on delivered orders. If for any reason you, the customer, are unsatisfied with any physical Media and/or Product(s) purchased through FP’s online store, FP will accept a replacement for select reasons within fifteen (15) days of your receipt of the physical Media and/or Product(s), which is determined by the delivery date by carrier. FP will ONLY accept a replacement for visually or physically defective products, unless the product has been determined to be damaged in anyway as a result of the customer. Any dissatisfaction with color, print type/media, or other similar attributes and reasoning will not be accepted as valid reasons for replacement. FP may provide a reprint if there are any visual defects that result directly from the printing process. Please contact justinekle@fastshotphotography.com (ATTN: Customer Service DEFECT). If the package is damaged during shipment, please reach out to us as soon as possible at justinekle@fastshotphotography.com (ATTN: Customer Service DAMMAGE) and send photographs/images of the product packaging “as-received” by you.
If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, software preset, etc.), then at the customer’s request, FP may issue a full refund of the purchased price paid by the customer at the sole discretion of FP based on the circumstances within the fifteen (15) day window following digital delivery of the digital Media and/or Product(s). To request a refund or replacement for any purchased digital Media and/or product, please contact justinekle@fastshotphotography.com (ATTN: Customer Service DIGITAL).
Exchange Policy
Fastshot Photography does not accept exchanges. If the incorrect size, incorrect print, or incorrect product is ordered, the customer is solely responsible for the costs of the product and its shipping costs billed at time of purchase. If the mistake was caught prior to order fulfillment, there maybe a possibility to correct and issue a refund and/or order the correct product. If this occurs please contact justinekle@fastshotphotography.com (ATTN: Customer Service ORDER) as soon as possible as this window of time to correct an order prior to fulfillment depends on many factors.
Product Availability and Pricing
FP and its vendors may revise or discontinue available Media and/or Product(s) at any time without prior notice. It is possible that these Media and/or Product(s) may become unavailable even after an order is placed. If this occurs, please contact justinekle@fastshotphotography.com (ATTN: Customer Service ORDER) as soon as possible. In which case FP will issue a full refund or replacement depending on the customer’s request. All prices are subject to change without notice.
Product Descriptions, Pricing & Errors
FP endeavors to maintain up-to-date and accurate information for all Media and/or Product(s) available through the online store, and strives to eliminate any errors. If any errors are detected, FP encourages the customer to report such issues to justinekle@fastshotphotography.com (ATTN: Customer Service ERRORS).
FP does not guarantee that all Media and/or Product Descriptions, Photos, Prints, Pricing, or other photographic materials or services are complete, accurate, reliable, current, or error-free. All listed product weights and dimensions are approximate. The customer acknowledges that variation in applicable color and/or brightness can vary depending on type of device used to view the online store, and FP cannot guarantee that your computer will accurately display all Media and/or Product colors and brightness.
FP and its vendors reserve the right to format, manipulate, or modify any Media and/or Product(s) as required to satisfy each respective order. If any Media and/or product purchased by the customer is not as described or pictured, the customer’s sole course of action is to send a photo of the defected product(s) to justinekle@fastshotphotography.com (ATTN: Customer Service DEFECT), then we'll gladly send a replacement at no cost to you.
In the event of any error, FP reserves the right to remedy and correct such error and charge the correct price for the customer purchased Media and/or Product(s) or cancel the order. The customer’s sole course of action in event of such error is to cancel the order.
Warranties
EACH CUSTOMER HAS THE RIGHT TO REPLACE ANY ORDER WITHIN THIRTY (30) DAYS OF PURCHASE AND/OR CONFIRMATION OF DELIVERY. THIS CONSTITUTES THE EXTENT OF FP’s SOLE AND EXCLUSIVE LIABILITY, REGARDING THE PURCHASE OF ANY MEDIA AND/OR PRODUCT(S) AVAILABLE THROUGH THE ONLINE STORE, AND EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, INCLUDED OR IMPLIED, REGARDING THE PURCHASE OF ANY PRODUCT(S) UNLESS OTHERWISE STATED. ALL MEDIA AND/OR PRODUCTS MANUFACTURED WHERE AN EXTERNAL WARRANTY IS APPLICABLE SHALL BE SHARED WITH THE CUSTOMER. FASTSHOT PHOTOGRAPHY WORKS ALONG SIDE WITH PIXIESET FOR ANY WARRANTIES THAT MAY BE APPLICABLE TO ANY MEDIA AND/OR PRODUCT(S). THESE WARRANTIES ARE CONSIDERED INVALID IF ANY DAMAGE OR DEFECT OCCURS TO THE PURCHASED PRODUCT THROUGH INCORRECT CARE AND HANDLING OF THE PRODUCT RESULTING IN DISCOLORATION, COLOR FADING, WRINKLES, FOLDS, SCRATCHES, LIQUID SPILLS OR STAINS, CLEANING MARKS, SCUFFS OR ANY OTHER MARKING, TEARS, BURNS, AND ANY ADDITIONAL PHYSICAL DEFECT OF SIMILAR NATURE. ALL WARRANTY CLAIMS SHOULD BE MADE THROUGH CONTACTING justinekle@fastshotphotography.com (ATTN: Customer Service WARRANTY). FP WILL PROCESS YOUR CLAIM AND DETERMINE IF FURTHER ACTION IS NEEDED LEADING TO REPLACEMENT OR STATING NO ACTION IS REQUIRED.
Merchandise Warranty, Returns, and Exchanges
Fastshot Photography makes no warranty claim for its provided products. If there is any defect with the Media and/or Product(s) it will be replaced at our expense and an equivalent product will be provided at no additional charge to the original purchaser. Though the original purchaser is responsible for any and all shipping charges.
If something arrives defected, send a photo of the defected goods to justinekle@fastshotphotography.com (ATTN: Customer Service DEFECT), then we'll gladly send a replacement at no cost to you.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact justinekle@fastshotphotography.com (ATTN: Customer Service DELIVERY)
Keep in mind that if tracking information states an order was delivered but the original purchaser thinks they haven't received it, we won't take responsibility and reship that order.
If something arrives damaged, send a photo of the damaged goods to justinekle@fastshotphotography.com (ATTN: Customer Service DAMAGE), then we'll gladly send a replacement at no cost to you.
Any replacements or problems that occur because of an error on our part will be handled at our expense. If the original purchaser would like to replace a product without any defect or due to the wrong size being ordered, we will not accept the replacement.
If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
If the recipient's entered address is wrong, then you are held responsible. Usually, the package is sent back to the return address and the original purchaser will be responsible for updating your address so we can reship the product to the correct address. Additional shipping fees will apply.
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, FP will not be held responsible for the cost of the item or shipment.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!